Service Design Network

The Service Design Network has had a substantial facelift and rebrand.

They’ve got a really interesting download (pdf) of the ‘Service Innovation and Design Journal’. There’s other articles and projects available for review too, including these from Birgit Marger in Cologne (but why can’t you download the document!?)

I’ve always liked Prof. Marger’s concept of service generally suffering from lack of ‘form’ - hence the need for service design.