December 2007
23 posts
“When sitting down at a restaurant in Minneapolis, I noticed the waiter replaced...”
– Great little service observation. Via metacool
1 tag
public service fashion design →
Interesting Think Public Inititaive
“The real work experience aims to open design graduates’ eyes to the opportunities of using their skills beyond the usual design roles and the possibility of working in the public sector. Concurrently, the programme aims to educate public sector bodies on the skills and value designers can bring to their organisations.”
The Real Work Experience
“How do you draw a service? I don’t know, but here’s how you draw a...”
– Buxton - Digital Tape Drawing
Design for Service →
Engine/design Wales PDF download, based on work I did with Joe last year, and rewritten and made beautiful by Erick…
“A Finnish study profiled twelve U.S. companies to give insight on how...”
– Good old Jeneanne banging the service innovation drum again:
Billion Dollar Innovation
Interesting piece on commercial competencies - are...
“Few companies are customer-centric in terms of these three basic dimensions of the firm. And perhaps they don’t need to be. I have suggested in earlier writing that most companies today are an unnatural bundle of three very different kinds of businesses – infrastructure management, product innovation and commercialization and customer relationship management.
Most companies are ultimately...
“participle is a unique hybrid: we bring together systemic policy thinking and...”
– Welcome to Participle
“One last observation concerning service design - in reality, there is no single...”
– servicedesign.tv
One track from the Radio Series Flight of the...
Yesterday →
Read more on the Engine site
Cute piece of mobile-advertising-service work
“Every cell phone user has done it: forgot to lock their phone’s keypad and accidentally called the first person on their contact list. Usually some unlucky person by the name of Aaron or Abigail.
Belgian ad agency Duval Guillaume came up with a clever campaign that turns accidental calls into accidental donations to the Belgian League for the Blind. They’re asking people to...
“Mr. Samaroo’s sturdy Mongoose supports a system with four 12-inch speakers...”
– Biking to a Different Beat - The New York Times > N.Y. / Region > Slide Show > Slide 6 of 10
Co-creation in Holland →
The usual suspects…
Journal of Service Research →
This looks interesting…
Service Innovation in the latest Innovaro update
“…established service companies are successfully innovating in the product arena for the first time and establishing a mutual win-win relationship that is increasing margins and revenues. In this article we highlight some of the exemplars that have demonstrated successes as a result of multiple innovation and provide insights into what they have in common as well as what they do...
A review of 'Innovation in Services: Corporate...
Just read an excellent article on service innovation in investment banking by Richard Lyons, Jennifer Chatman and Caneel Joyce. Lyons is the guy who came up with the best description of innovation ever. Unfortunately, the article is only available to purchase - but here are some of the key highlights: The principle contention is that innovation in services, particularly professional services, is...