March 2009
1 post
February 2008
21 posts
Choosenick is moving home...
Onwards, upwards and increasingly lightweight and integrated is the dorky cry!
I’m in the process of moving the blog over to the main choosenick url on the excellent Chyrp blogging/tumblogging platform. Watch out for more writing and design content (soon, I promise!)… I’ll post another (final) update here once I’ve sorted out the last bits and bobs such as the rss feed...
“We enjoy novelty that we understand”
– The value of novelty
More Geoff - Taking innovation in the public...
More Geoff! I’ve been reading a printed copy of this:
Ready or not? Taking innovation in the public sector seriously
“The public sector is often poor at innovation from within, and poor at learning from outside. It contains many innovative people but isn’t good at harnessing their talents and imagination.”
It’s excellent, download it now. A review is likely to come here...
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“We believe that the time is ripe for a radical change to how we do service and...”
– The ever effusive polymath Geoff Mulgan outlines an exciting proposal… The Young Foundation are fascinating - a friend of mine just started an internship there - so I’ll kep an eye on this project.
Service Campus- Outline Proposal
Daily Post-it
I just set up DailyPost-it - but then I checked and it seems someone has beaten me to it. Nonetheless, I’ll persist for now. My Post-its will be different in that they will all be real Post-its used in the studio, and will all be united in their banality. Let’s see how it goes…
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Service Design Network
The Service Design Network has had a substantial facelift and rebrand.
They’ve got a really interesting download (pdf) of the ‘Service Innovation and Design Journal’. There’s other articles and projects available for review too, including these from Birgit Marger in Cologne (but why can’t you download the document!?)
I’ve always liked Prof. Marger’s...
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WatchShelly Evenson on Service System Frameworks - “The frameworks that conciously connect service touchpoints.” At the Design Research Conference.
Amazing pdf viewer
I hope this works…
Roger Martin's Publications →
Lots of great publications by business/design guru Roger Martin - “today’s business people don’t need to understand designers better, they need to become designers.” This one is particulalry good.
WatchHow to Lie with Design Research. Nice contrast to this.
Brilliant Air Crash Experience!
Last night I went to Shunt with Steve, Davina and others. We actually went to see a great band play on the underground pirate ship, but that wasn’t the best bit - The best bit was the simulated air crash experience/scary zip line into a blinding light as part of a project called Airphoria, organised the talented chaps at Aerial. As they say on their website:
“…to acknowledge...
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Interesting talk from STBY research
We had an interesting Friday Friday session with Geke van Dijk and Bas Raijmakers from STBY research. Bas showed us some video anthropology from his Design Documentaries phd thesis, and left us with a lovely poster!
From Bas’s site:
“Design documentaries are a new, visual method to discover what matters to people. They inform and inspire design processes at early stages. The method...
“Our ambitions for driving the field of service innovation are so high that I...”
– Lavrans Løvli relaunches Live|Work’s website with no small fanfare…
: )
January 2008
45 posts
Financial service design prototypes →
Heavyweights weigh in on The Future
Various significant heavyweights debate the future of design. I particularly like Hillary Cottam’s assertaion that “every parliament should include at least one designer.”
I’m guessing she means Art School graduate right? All parliaments have, after all, been designed.
“According to one IBM report, today more than 70 percent of the U.S. labor force...”
– Shelley Evenson
Service design in pictures
Several posts on service design with some great pictures - Covers the Emergence conference quite thoroughly… IN particular, Mark Jones of IDEOs talk on redesigning a call centre:
“The methods they used to help their client involved doing observations, domain study, working with stakeholders, experience maps (”the health journey”), workshops on finding a focus (”be clear about your...
Polls: 44% Normally Disbelieve Any And All Company... →
wow.
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More evidence that the marketeers are coming!
From an NYT article called The New Advertising Outlet: Your Life Stefan Olander gloabl director for brand connections at Nike says:
“We want to find a way to enhance the experience and services, rather than looking for a way to interrupt people from getting to where they want to go. How can we provide a service that the consumer goes, ‘Wow, you really made this easier for me’?”
Nike, of course...
“A human being should be able to change a diaper, plan an invasion, butcher a...”
– Robert A. Heinlein
Could be the Service Designers Manifesto!
via
“It takes 20 years to build a reputation and five minutes to ruin it. If you...”
– Warren Buffet
via
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Are the new marketeers service designers in...
No. Its a very different type of practice, that comes at the question from a sales point of view, not a users. Nonetheless, as this Ad-Age article points out in its piece on A-list agencies:
“At least half of the agencies we chose [for the A-list] have developed or are working on developing products of some kind - video games, in-flight e-mail tools, travel luggage - on behalf of a...
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“Apple “knows how to swoop in late and slash the nonsense out of a product.”
– Geoff Vuleta, CEO Fahrenheit 212
What Should Apple Do Next?
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“This generation’s design movement is built less on a coherent set of ideas than...”
– The Revolution Will Not Be Designed
via and via and via etc…
Coffee cups as a sticky touchpoint for gas... →
Great little piece on a great little service design from AT-ONE. As an aside, these guys are getting better and better, interesting posts, nice and focused, non Anglo/US perspective. Keep an eye on their blog.
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Service Innovation Patterns (pdf)
Research presentation (pdf) from Robert J. Glushko & Christo Sims of Berkeley.
“Because services are often less tangible or more abstract than products, service descriptions are more amenable to conceptual manipulation. This suggests that design patterns or models for services could be exploited systematically to invent new or improved services”
They go on…
“Rather...
Digital strategy: utility vs experience →
Service design jargon
“If I start orating about co-production, empowerment, service-delivery-blueprints, costumer-journeys, touch-points, service-ecology and so on, my clients generally start to get nervous. “What the hell is he talking about? I thought we were working on a marketing plan?”
DesignThinkers: What The Hell? (Talking Service Design)
New book from Adaptive Path
“To achieve success in today’s ever-changing and unpredictable markets, competitive businesses need to rethink and reframe their strategies across the board. Instead of approaching new product development from the inside out, companies have to begin by looking at the process from the outside in, beginning with the customer experience.
It’s a new way of thinking-and working-that...
“Well, try this. Go on, take it. Take a bite. No, really. See how good it feels...”
– rodcorp
“Marketing is a Tax You Pay for being Unremarkable”
– Robert StephenFounder and Chief Inspector, The Geek Squad
